This Refund Policy ("Policy") outlines the refund process and conditions for M/s. Pincode Professional Services ("the Company"), operating under the brand identity "PostalCode Pro," and its web portal www.postalcodepro.com, as well as the mobile app called PostalCode Pro ("the Platform"). The Company is committed to ensuring customer satisfaction and providing a fair and transparent refund process. By using the Platform, you acknowledge and agree to the terms and conditions outlined in this Policy.
Refund Eligibility - Purchase of Service Provider's Contact Details: The Platform enables users to purchase service provider contact details based on their postal code and vice versa. Due to the nature of the services provided, refunds for purchases of service provider contact details are generally not available.
Purchase of Lead's Contact Details: The Platform also enables service providers to purchase leads contact details based on their postal code and vice versa. Due to the nature of the services provided, refunds for purchases of service provider contact details are generally not available.
Review and Decision: Upon receiving your refund request in exceptional conditions, the Company will review the information provided and assess its eligibility. The Company reserves the right to request additional information or documentation to support your refund claim. The decision to approve or deny a refund request is at the sole discretion of the Company.
Refund Process
Approved Refunds: If your refund request is approved, the Company will initiate the refund within 7 days from the date of approval. The refund will be processed using the original payment method used for the purchase, unless otherwise specified by the Company. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.
Denied Refunds: If your refund request is denied, the Company will provide you with a detailed explanation of the reason for denial. In such cases, the Company may offer alternative resolutions or remedies, where appropriate.
Exceptions and Limitations
Technical Issues: In the event of technical issues or errors on the Platform that prevent you from accessing or purchasing service provider contact details, the Company may, at its discretion, offer refunds or alternative solutions on a case-by-case basis.
Fraudulent Activity: Refunds will not be provided for purchases that involve fraudulent activity, unauthorized use of payment methods, or violations of the Company's terms of service.
Contact Us If you have any questions, concerns, or requests regarding this Refund Policy or the Company's refund process, please contact us at postalcodepro@gmail.com.
Please note that this Refund Policy applies solely to purchases made through the Platform and does not cover refunds for services provided by the service providers themselves. Any issues or disputes related to the services provided by service providers should be resolved directly with the respective service provider.
By using the Platform, you acknowledge that you have read and understood this Refund Policy and agree to comply with its terms and conditions.